Service
Solutions
Comprehensive Service Support That Keeps You Connected
UCI’s Service Solutions are designed to maximize system uptime, streamline support, and extend the life of your communications infrastructure. From remote maintenance and service contracts to relocation planning, training, and free system audits, our expert team ensures your business stays connected and supported—onsite, online, and everywhere in between.
Service Solutions
Contact Centers as a Service (CCaaS)
Flexible, cloud-based call center platforms with intelligent call routing, reporting, and omnichannel support—optimized for customer service operations and remote agents.
FREE Phone Bill Audit Services
We’ll review your current telecom invoices at no cost—identifying hidden fees, unused services, and opportunities for savings with better carrier options.
FREE System Demonstrations
Explore our solutions risk-free with live demos—see exactly how our communications, surveillance, and IT services can work for your business.
Managed IT Services
Comprehensive support for cybersecurity, file backup and recovery, help desk services, and general IT needs—keeping your systems secure, responsive, and up to date.
Maintenance Agreements
Proactive maintenance plans to reduce downtime, extend equipment life, and ensure reliable system performance—backed by our licensed low-voltage technicians.
On-Site & Virtual Training
Hands-on or remote user training tailored to your systems—ensuring your team is confident, efficient, and fully supported.
Phone Carrier and ISP Brokerage
We act as your advocate—sourcing and negotiating voice and internet services from top-tier providers to secure the best fit and pricing for your location and needs.
Relocation Services
Seamless IT and telecom transitions during office moves or expansions, including structured cabling, hardware reinstallation, and service continuity planning.
Remote Maintenance Services
Fast, secure remote access and diagnostics to troubleshoot issues and maintain uptime—minimizing on-site visits and response times.
Service Contracts
Customized service agreements that deliver priority support, system monitoring, and peace of mind—tailored to your infrastructure and business requirements.
Unified Communications as a Service (UCaaS)
All-in-one cloud-based communications that unify voice, video, messaging, and collaboration tools—designed to streamline workflows and connect teams anywhere.
Video Surveillance as a Service (VSaaS)
Cloud-hosted video surveillance systems with remote access, scalable storage, and AI-powered analytics—ideal for multi-site visibility and proactive security management.
