Voice Services
Voice Services Built for the Modern Business
For over 40 years, UCI has been delivering business technology solutions that keep teams connected, productive, and secure. We specialize in AI-powered communications, cloud-hosted business phone systems, and cybersecure voice platforms for organizations of all sizes—whether your workforce is on-site, remote, or hybrid.
We offer a complete range of enterprise voice services, from Unified Communications as a Service (UCaaS) to Contact Centers as a Service (CCaaS), plus on-premise and cloud-based phone systems.
As a trusted partner to all major carriers, we analyze your telecom services to uncover cost savings, optimize performance, and ensure your infrastructure is future-ready.
Business Voice Services
- AI Virtual Assistant
Leverage AI to automate call routing, appointment booking, and FAQs—reducing wait times and freeing staff for higher-value tasks. Ideal for healthcare, professional services, and customer-facing industries. - Call Reporting
Gain actionable insights with detailed analytics on call volume, duration, and response rates to improve service quality and operational efficiency. - Cloud & On-Premise Business Phone Systems
Choose flexible, scalable solutions—fully cloud-hosted, on-site, or hybrid—to match your business and IT infrastructure needs. - Company SMS
Send and receive business-grade text messages from your main company number for quick, trackable client communication and internal alerts. - Contact Centers as a Service (CCaaS)
Provide seamless multichannel customer support with real-time routing, call recording, and remote agent capabilities—all from a secure cloud platform. - Electronic Health Records (EHR) Integration
Connect your phone system directly with EHR platforms for faster workflows, improved documentation, and better patient communication. - In-Office, Home, & Hybrid Office Set-Up
Ensure consistent, secure voice connectivity across all work environments with tailored configurations for each team member’s needs. - Mobility Solutions & Smartphone Apps
Enable staff to access business lines, voicemail, and collaboration tools from anywhere—while keeping data encrypted and secure. - Unified Communications as a Service (UCaaS)
Combine voice, video, messaging, and collaboration tools into one integrated platform for streamlined workflows and enhanced productivity. - Video Conferencing & Virtual Meetings
Host high-definition, encrypted video calls with screen sharing and collaboration features—fully integrated into your phone system.
Solution Spotlight:
Harness cutting-edge UCaaS capabilities through UCI’s strategic partnership with Tadiran Telecom.
Explore enterprise-grade communications solutions—flexible, cloud-native, and feature-rich—perfect for scalable, high-performance business communications.
Our Partners
